Store Policy

We founded HeySisterScrubs with one goal in mind: giving our customers a fair, rewarding, and enjoyable shopping experience. If you believe we haven't fulfilled our commitment to providing quality hand-made products to your door, please get in touch with us. 

Scrubhats-Scrunchies-Earrings

 

Our Shipping Policy

How It Works

At the checkout, choose your rate

Flat Rate of $8.95 (Australia Wide):

Please allow 2-7 days from the time of dispatch to receive your item. 

Express Rate of $11.95 (Australia Wide):

Please allow 1-2 days from the time of dispatch to receive your item. 

Once paid, you will receive confirmation of your order and delivery progress and updates. All items are shipped with Australia Post.

We are always happy to tailor an order to suit your needs.

 

Returns and Refunds

Due to the nature of our products we cannot accept returns.

You're entitled to a refund if:

The item is faulty or damaged

You were sent the wrong item

You were sent the wrong size

The item doesn't work as a reasonable person would expect it to work 

The item is significantly different from the product images and description


We will not process a refund if:

You just changed your mind

You found the product cheaper at another store

You don't like it

You bought the wrong size​